Managed IT
With Managed IT you get all the services you need to run your systems from a single point of contact with qualified experts. Let us help you achieve your goals by making your IT simple.
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What are my options?
Whether it’s on your desk, server room or the cloud, all businesses require some sort of computing infrastructure. No matter where it’s hosted, those systems require maintenance. Your cloud provider might take care of the systems they host on your behalf, but when the system connecting to that system gets hit with a virus, malware, bad update, patch or hardware failure, you’re down. What are your options?
IT Solutions Compared
In-house expertise
Pros: Dedicated assistance, usually knows your internal systems very well
Cons: Only know what they know, will likely take vacations, can only assist with one person at a time. Likely unavailable for other issues when dealing with a major outage. Difficult for internal staff to find time to do both projects and help desk work.
Outsourced Time and
materials support:
Pros: A (hopefully) knowledgeable person available to assist when needed. No monthly costs.
Cons: Maintenance generally doesn’t occur with time and materials support, so big issues can crop up causing downtime. Typically provided by a “one man band”. Someone internally may need to take care of backups and maintenance instead of doing their normal job. You are at the mercy of the service provider’s schedule when there is a problem. Downtime costs quickly exceed savings of this service.
Outsourced managed support:
Pros: A team of knowledgeable IT staff available for any IT issue that might crop up. Breadth of knowledge spread across areas of IT expertise. Maintenance occurs on all of your systems on a scheduled basis. Systems are monitored 24 hours a day for issues. Service provider can quickly and easily provide remote support via management tools. Tracking of all IT assets, including hardware purchase and warranty end dates, software licenses, phones, software, domain and certificate expirations. IT maintenance is no longer the responsibility of your staff, so they can make you money. Works as an excellent complement to internal IT support staff for when they enter unfamiliar IT territory, need assistance with a large project or simply want to go to lunch!
Cons: There’s a monthly per-user or per-device cost associated with the service.
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We believe that shifting the responsibility of maintaining your network to a responsible 3rd party is a much better use of company dollars than dedicating additional internal staff to your infrastructure, but don’t take our word for it:
We had very frustrating issues, but the support staff at Top Dog have stuck with it and we have a resolution!
– Manufacturing Client
Top Dog PC is my best friend in the whole, wide computer-technology world. … Top Dog PC gives our itsy bitsy, teeny-weeny IT team the courage of a fully staffed IT department.
– Health Care Client
Experience Real IT Partnership
Are you ready to stop jumping from one IT provider to another? We’re ready to handle your IT problems and deliver results you can count on.
Schedule Call Call now: (651) 217-1237