Managed IT
With Managed IT you get all the services you need to run your systems from a single point of contact with qualified experts. Let us help you achieve your goals by making your IT simple.
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What are my options?
Whether it’s on your desk, server room or the cloud, all businesses require some sort of computing infrastructure. Those systems require maintenance, regardless of where they are hosted. Your cloud provider might take care of the systems they host on your behalf, but when the system connecting to that system gets hit with a virus, malware, bad update, patch or hardware failure, you’re down. What are your options?
IT Solutions Compared
In-house expertise
Pros: Dedicated assistance, usually knows your internal systems very well
Cons: Only know what they know, will likely take vacations, can only assist with one person at a time. Not available for other issues when dealing with a major outage. Difficult for internal staff to find time to do both projects and help desk work.
Outsourced Time and
materials support:
Pros: A (hopefully) knowledgeable person available to assist when needed. No monthly costs.
Cons: Maintenance generally doesn’t occur with time and materials support, so big issues can crop up causing downtime. Typically provided by a “one man band”. Someone internally may need to take care of backups and maintenance instead of doing their normal job.
You are at the mercy of the service provider’s schedule when there is a problem. Downtime costs quickly exceed savings of this service.
WHY CHOOSE MANAGED IT SERVICES
Outsourced managed support:
Pros: A team of knowledgeable IT staff available for any IT issue that might crop up. Breadth of knowledge spread across areas of IT expertise. Maintenance occurs on all of your systems on a scheduled basis. We monitor systems for issues 24 hours a day.
Service provider can quickly and easily provide remote support via management tools. Tracking of all IT assets, including hardware purchase and warranty end dates, software licenses, phones, software, domain and certificate expirations. IT maintenance is no longer the responsibility of your staff, so they can make you money.
Great for helping internal IT staff with large projects or when they need support in unfamiliar areas. Or even when they just wish to have lunch!
Cons: There’s a monthly per-user or per-device cost associated with the service.
WHAT IS INCLUDED IN MANAGED IT SERVICES
At Top Dog PC, our goal is to put the client relationship above everything else. Which is why we tailor our managed IT service agreements to include the critical services you need to operate, support, and protect your business while also providing the freedom to nurture the relationship connection so that we can be aligned with the goals of your organization and ultimately do great work together.
We assemble all this together within a budget that is right sized for your company.
Learn more about what makes managed IT services with Top Dog PC unique and why you need managed IT services to level up your business today!
Top Dog’s special blend of proactive managed services, project management, and friendly helpdesk support
Top Dog’s curated suite of cutting-edge information and cybersecurity solutions
Top Dog’s proven recipe for a successful, sustainable IT service relationship
what is top dog’s proven process for a successful, sustainable a managed it service relationship?
Phased Onboarding
Choosing to add a managed IT service provider is a significant decision for your business. We believe that it’s important to start that relationship on the right track. We’ve built a 4-Phase Onboarding strategy designed to give you and your team confidence in your decision from the very beginning.
Fine-tuned Managed Services
Another critical part of our process is fine-tuning the tools needed for monitoring, maintenance, management, and security. It’s not enough to simply install software. The configurations must be tailored to fit your unique business.
Friendly Helpdesk
Nobody wants to reach out for help and talk to someone who is grumpy and lacks empathy. We have the friendliest helpdesk around because beyond technical intelligence, we recruit team members that share our core values which promote connection and empathy with every individual they interact with.
Free Quarterly Business Reviews
The final piece of the puzzle is to keep a pulse on our performance and goals. We must stay aligned with our clients’ mission and the goals their leadership teams. We aren’t just any managed IT service provider, we are YOUR managed IT service provider. And living in a 90-day world helps keep us all on track.
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We believe that shifting the responsibility of maintaining your network to a responsible 3rd party is a much better use of company dollars than dedicating additional internal staff to your infrastructure, but don’t take our word for it:
We had very frustrating issues, but the support staff at Top Dog have stuck with it and we have a resolution!
– Manufacturing Client
Top Dog PC is my best friend in the whole, wide computer-technology world. … Top Dog PC gives our itsy bitsy, teeny-weeny IT team the courage of a fully staffed IT department.
– Health Care Client
Experience Real IT Partnership
Are you ready to stop jumping from one IT provider to another? We’re ready to handle your IT problems and deliver results you can count on.
Schedule Call Call now: (651) 217-1237